Vista / Win 7 Duplex Printing Troubleshooting Guide

[sak8500]

I have the same issue using an 8500 with office 2010.  Works fine with office 2007 and Adobe PDF files.  Any driver suggestions?

[dal]

RE:  HP Officejet Pro 8500 Wireless

Problem:  Automatic Duplexing

The printer does 2-sided printing but one side of the page is 1/4" lower than the other side - so if you have a footer or a page border it does not line up with the other side of the paper - has anyone found a solution to this problem - need help fast!

[marcoska]

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@marcoska wrote:

Hi, I have an Hp PSC 1510s connected via usb. I recently installed windows 7 on my pc and now I have problems with front-back printing. With XP I've never had because when I chose front-back option before it showed me the blue screen that advice to turn the printed papers for the back printing. Now in win 7 this screen doesn't appear and the printer keep print without let me turn the papers so the front back printing doesn't work.

Thanks

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A month later still no response from HP. Where is the customer support?

[Bob_Headrick]

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marcoska wrote:  A month later still no response from HP. Where is the customer support? 

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This is a peer to peer support forum, not a link to HP support.  If you want to Contact HP click here.

[GuitarMan911]

I have an OfficeJet 7310xi with the duplexer installed.  I originally started with Windows XP and the duplexer worked fine.  When I upgraded to Windows Vista, the driver did not support duplex printing.  I have now upgraded to Windows 7 64-bit.  The properties show the duplexer as not installed.  Does the Windows 7 driver support duplex printing?

Windows 7 64-bit

USB connected

[Bob_Headrick]

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@GuitarMan911 wrote:

I have an OfficeJet 7310xi with the duplexer installed.  I originally started with Windows XP and the duplexer worked fine.  When I upgraded to Windows Vista, the driver did not support duplex printing.  I have now upgraded to Windows 7 64-bit.  The properties show the duplexer as not installed.  Does the Windows 7 driver support duplex printing?

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Please carefully read the first post in this thread.  You need to enable the duplexer.

[pcsdick]

Hi..

Having the same problem with an HP 4240N networked printer.  I am able to print in duplex mode from XP machines but not Windows 7 pro machines.  Windows 7 machines have HP Universal Print driver installed...latest and greatest.  Checked device settings and shows duplexer installed.  Also set to "two sided".  No matter what...print job comes out in two pages. 

Just seems that the driver doesn't support duplexing on this printer.  Any suggestions would be greatly appreciated.

Thanks  

[R01k]

I'm having the same problem with the Hp SCP 1510. It's not printing on both sides with Win7. I check the option, but the printer doesn't pay respond to it. I've been checking and switching options for about two hours untill decided to go to Internet and just found this question. When is HP realize that this is a bug to be fixed? Or somebody want us to throw the still perfectly working printers and buy new ones?

[GuitarMan911]

The information in the article is not completely accurate and needs to be updated.

I was able to get the duplexer activated, but there was an additional step required to do so.  The only way I was able to get it to work was to do the following:

"...go to Start, Devices and Printers, right click on the printer, Printer properties, Printer Properties button, Device Settings, Installable Options..."

When you first select "Printer properties," it defaults to the "General" tab.  DO NOT select the "Device Settings" tab.

You must click the "Change Properties" button in the lower left corner of the Properties dialog box.  That will refresh the Properties dialog box (except the "Change Properties" button is no longer visible).

At that point select the "Device Settings" tab, and all of the Installable Options are available and can be set.

If you leave out the additional step noted above, ALL options on the "Device Settings" tab are grayed out, not just the "Installable Options."

Thanks for pointing me to the article.  I hope this modification will help others who have not been able to get the options set following the original instructions.

[peedub3]

Bob Headrick's 6/1/09 Guide is right on! Should have come to the forum last month!!