• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-11-2011 07:42 PM

HP Recommended

I presume that you have plugged in the interface cord from the duplexor to the appropriate jack on the printer.

Was this reply helpful? Yes No

‎08-18-2011 08:06 AM

HP Recommended

Hello,

I have Windows 7 and a C7280.  When I right click the mouse to print web pages or text documents, the duplex unit somehow uninstalls even though It was previously installed in printer properties.  Any ideas?   HELP!!

 

Jim

Was this reply helpful? Yes No

‎08-19-2011 01:30 PM

HP Recommended

I recently had Windows Enterprise 7 installed on my comuputer and now the printer driver does ont even give an option for duplex.  i have a Business Inkjet 1200.  The old OS driver worked fine.  I have reinstalled and even found an older version of the driver, but nothing works.  I can print, just not two sided.  on the website there is NO Driver to download and replace this one which does not work with this device.

 

Need a fix ASAP.

Was this reply helpful? Yes No

‎08-19-2011 02:18 PM

HP Recommended
@tomRN wrote:

I recently had Windows Enterprise 7 installed on my comuputer and now the printer driver does ont even give an option for duplex.  i have a Business Inkjet 1200.  The old OS driver worked fine.  I have reinstalled and even found an older version of the driver, but nothing works.  I can print, just not two sided.  on the website there is NO Driver to download and replace this one which does not work with this device.

 

Need a fix ASAP.

The driver defaults to the duplexer "not installed".  As described in the first post in this long thread you need to enable the duplexer.  Go to Start, Devices and Printers, right click on the BIJ 1200, select Printer Properties, Device Settings and set the duplexer to "installed",  Apply.

 

bij 1200.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎08-19-2011 04:49 PM

HP Recommended

That is not at all correct.  I know how to change the parameters, but with the Driver loaded by Windows 7 there is no option.  The duplex unit does nto even show up in the device settings tab.

Was this reply helpful? Yes No

‎08-19-2011 05:50 PM

HP Recommended
@tomRN wrote:

That is not at all correct.  I know how to change the parameters, but with the Driver loaded by Windows 7 there is no option.  The duplex unit does nto even show up in the device settings tab.

Sorry, but that was a screen shot taken today from my Windows 7 x64 system, it is correct.  You must have some other issue. Make sure you have clicked the "Windows Update" box and waited for the update to complete.  You may need to do this as Administrator or a user with admin priviledges.  There are also two Business Inkjet 1200 driver available through Windows Update, I am using the labeled (HP).  The (HP) drivers tend to be more recent than the (Microsoft) drivers.

 

OK, just for fun I installed the Microsoft version of the driver and it also has the option to enable the duplexer.  Make sure when you right click on the Business Inkjet 1200 you select "Printer Properties", not "Properties". 

 

You might click on the "Security" tab and make sure your user has capability to "Manage this printer".

 

 

bij1200 HP.png

 

 

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎08-21-2011 11:50 AM

HP Recommended

The first time I updated the printer drivers in Windows it offerred me a version 6 or 6.1... I again updated and I was able to find the driver in the image you uploaded.  So, i installed it and there is an option for a duplex unit, which I selected.  i am not in the office today, but will try it out tomorrow.

 

It still does not give me show duplex as an  print option though.

 

If I still have an issue, it must be that our network administrators hav us running Windows 7 in a 32 bit version?

 

Thanks,
Tom

Was this reply helpful? Yes No

‎08-21-2011 02:07 PM

HP Recommended
@tomRN wrote:

The first time I updated the printer drivers in Windows it offerred me a version 6 or 6.1... I again updated and I was able to find the driver in the image you uploaded.  So, i installed it and there is an option for a duplex unit, which I selected.  i am not in the office today, but will try it out tomorrow.

 

It still does not give me show duplex as an  print option though.

 

If I still have an issue, it must be that our network administrators hav us running Windows 7 in a 32 bit version?

 

Thanks,
Tom

The choice of 32 bit or 64 bit should not make any difference.  You may need to exit the Print Prefereences and then open it back up after setting the automatic duplex unit to "installed", I note I had to do that here.

 

bij1200 duplex.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎08-21-2011 03:15 PM

HP Recommended

Hi Bob,

 

With Windows 7 and a C7280,  I have followed your instructions setting duplex unit installation and and printer preferences and after I right click my mouse to print documents the duplex unit will then revert to  "not installed" and printer preferences shows two sided printing  "off".  I have checked my security settings and it all appears normal to me.  I am a novice with this sort of thing.  Thanks

Was this reply helpful? Yes No

‎08-25-2011 06:12 AM

HP Recommended

Correction to my post above. Printer preferences shows two sided printing  "automatic".

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.