WIreless connection 7640

[Tbm7001]

Although my HP P.C. finds my printer, whenever I try to print, I get a message telling me that my printer is off line. I've uninstalled and reinstalled software and followed HP Print Doctor instructions and yet it still doesn't work.

[Mans]

@Tbm7001 

Hello,

In order to solve this issue, please configure a new port as follows:

1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
4. Select Standard TCP/IP Port and click New Port....
5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
6. Once the port is added, click Finish and close all windows.
7. Try to print.

I remain at your disposal in case of need.

Best regards,

[Tbm7001]

Alas. That hasn't worked either :-(.

[Mans]

@Tbm7001 

Thanks for your return,

In order to palliate this incident, please restart the printer, computer, and router.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
6. Reconnect the power cord to the router.

    NOTE: Wait until internet service is restored. Internet service is interrupted while the router is off.

7. Wait at least 3 minutes, then turn on the computer.
8. Continue with the following steps.
   

Please follow the steps following in the order indicated to resolve this issue:

1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP ENVY 7640 series Basic Device Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, then Hewlett-Packard, then right-click Digital Imaging, and then Delete.

3. Delete the HP ENVY 7640 series folder in the way:

• C:\Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

• On the keyboard, tap the Windows and X keys simultaneously.
• Click Windows PowerShell (Admin), and then Yes.
• Type net stop spooler, then press Enter.
• Rename the file.
• Type net start spooler, then tap Enter.

5. Launch a new the printer installation with the HP ENVY 7640 series Full Drivers and Software.

I remain at your disposal in case of need.

Best regards,

[Tbm7001]

Might be quicker to go and buy a new macine! :-).

I am awaiting a call from HP Tech. If they can't fix it, I'll lob it out of the window :-).

Thank you for your help.

Steve.

[Tbm7001]

at has worked. However, pdf's are taking a lot longer to download than previously. Probably about 30 seconds or so now compared to a couple of seconds previously.

Thank you.

[Mans]

@Tbm7001 

Thanks for your return,

Please first save to your computer and then use Adobe Acrobat Reader DC to print them out.

If the issue persists, please Print as image them.

NOTE:  Printing a PDF file as an image can result in blurry images or fonts, especially along the edges of the print.

1. Open the original PDF file.
2. Click File, and then select Print from the list.
   The Print window opens.
3. Click Advanced.
   The Advanced Print Setup window opens.
4. Click the Print As Image checkbox, change any other settings as desired, and then click OK.
5. Try to print.

Do not hesitate to contact us in case of need.

Best regards,

[Tbm7001 · Accepted solution]

Thanks for all of the assistance guys!

I gave up in the end and bought a new HP 8015 printer, which worked straight away without any issues. This has led me to believe that there is an inherent issue with my old 7640.