WORST PRINTER IN THE WORLD HP DeskJet 2330 All-in-One Printer 2330 SERIES Product number:7WN43A

[itsprivate]

 hp smart print box CANNOT FIND  the printer, to print my word document, even though I can print a test page from the HP app, on my PC. (so the usb cable is plugged in)

the online instructions do not work, and their support is closed. - how many hrs - days, do I have to wait until I can print my document

hopelss

This is the worst printer in existance.

(plus, it only scans my documents, if I am signed in to HP  - total lack of privacy)

[Dragon-Fur]

@itsprivate 

HP Smart - Windows - does not support printing Word or other Office documents.

If you want HP Smart to print a Word document, Export that document to PDF and print that.

Reminder:  HP Smart is not a mandatory application.

Use other software / applications.

The Full Driver printer software supports printing Word and other Office documents.

Full Feature Software / full driver printer software:

HP DeskJet 2300 All-in-One Print and Scan Driver and Accessories 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• Download and Save the Full Feature Software installation package or the Easy Start wrapper
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• After the software is installed, Restart the computer and log in

=====================================================================

References / Resources

After the full driver printer software is installed,

If you wish to do so, use other scan software - including HP Scan (part of the full driver).

If you wish,

Install and use HP Scan and Capture

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

=====================================================================

Export document to PDF

Export your Word document to PDF format and print that file.

and

Print PDF file using Adobe Reader DC

Example - Adobe Reader DC - PDF Print - Main Print Menu

PDF_Reader_Main_Menu_2

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 =================================================

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2330 All-in-One Printer 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"