cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DarNero
New member
2 1 0 0
Message 1 of 4
478
Flag Post

Waiting for printer to become available-MAC Big Sur update

HP Recommended
Deskjet 1513
Other

I have read all of the posts and recommendations for resolving the issue with the recent Mac update.  I have uninstalled using the official HP uninstaller. I have uploaded the most recent driver from HP.com.  I have done this no less than 10 times. I have contacted the apple help desk who walked me through doing it their way at least 3 times with them on the phone and viewing my screen while I was doing it.  By the end, the apple support person said he was at a loss and couldn't help me.  

 

It seems that some people are able to fix the issue by uninstalling and re-installing but others are not.  Is HP working to find a fix for the rest of us or is it time to go buy a Canon?  I've always preferred HP printers but I'm not about to go buy another one just to have the same thing happen. 😞

 

Is there a way to contact an HP help desk directly to have them help?  I haven't been able to find an HP support phone number yet.  

 

3 REPLIES 3
ShlomiL
Level 17
Level 17
31,258 30,972 5,334 12,425
Message 2 of 4
Flag Post
HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
DarNero
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

That link appeared to download the same driver I have tried multiple times.  But, for due diligence, I did it again with the link provided.  Same result, still get "waiting for printer to become available" when I try to print.  

0 Kudos
Mark_Tar
New member
2 2 0 0
Message 4 of 4
Flag Post
HP Recommended

Same here!!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation