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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-27-2022 10:57 PM

HP Recommended

@AG7500

 

Reply with the below requested information for further assistance.

 

1) Are the printer and Mac connected to the same network?

2) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3) What is the distance between the router and the printer?

4) Is there an antivirus software installed on your Mac?

5) Could you perform a ping test  and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

Perform a ping test to check the connectivity

  1. Click Applications > Utilities > Terminal.
  2. type ping "IP address" and press enter

Wait until 10 pings have been performed and then press ctrl c on the keyboard and hit return. 

The results will appear.

Sandytechy20
I am an HP Employee

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‎01-28-2022 02:14 AM

HP Recommended

I don't understand the relevance of these questions.  The printer is connected via a USB cable to my mac.  The mac doesn't have any anti-virus software on it

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