Want to recycle old HP9010 printer but I cannot clear the memory due to pending carriage jam error

[Frustratedabc]

My 4-year-old HP 9010 printer has a major carriage jam. It won’t move at all. It’s not a paper jam. It’s not a problem with the ink cartridges, which are almost full. I cannot even reach the ink cartridges.  

It appears a technician will need to open the case and replace some parts. I elected to buy a new HP 9120e printer, which works just fine.

I want to recycle the old printer, but I can’t find a way to clear the memory with the pending carriage jam error. The printer is no longer connected to the internet or to my computer. Also, I unenrolled it in the HP Ink program when I got my new printer.  I am not going to recycle if my personal information will be at risk. Any suggestions?

[Andr-1611 · Accepted solution]

Hi Frustratedabc 

Recycle used printers and ink and toner cartridges through HP Planet Partners and partnerships with local retailers.

You can find all the information here: https://support.hp.com/us-en/document/ish_7392257-7392304-16

This printer does not have a memory in which personal data can be stored!

Kind Regards
Andr-1611

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