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‎04-16-2019 05:55 AM

HP Recommended
Operating System: Microsoft Windows 8 (32-bit)

I brought my printer from Dubai. Now i moved to India. Ink cartridges available here not suitable for my printer. so I Want to reset my printer so it accepts the ink cartridges available in my country (India). My printer warranty already expired.

5 REPLIES 5

‎04-16-2019 11:32 AM

HP Recommended

Hi,

Please clarify your printer model so any further guidance can be provided.

 

Shlomi



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‎04-29-2019 08:09 AM

HP Recommended

Hp deskjet ink advantage 3787 all in one printer

 

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‎04-29-2019 10:34 AM

HP Recommended

Thanks for clarifying

 

You would need to get a full set of Genuine and In-Warranty HP 680 Black and Tri-Color cartridges in India and have the printer connected to a Windows PC or a Mac computer.

 

Next, follow below steps to dispute due to "Issue with my accessories / software...", be sure to clearly describe that you moved with the printer from another country and a region reset is required, once verified you will get the case number and the contact details to call HP in India:

https://support.hp.com/us-en/document/c05084516

 

You do entitled for a free phone support on this matter due to your cartridge's warranty as described below:

https://support.hp.com/us-en/document/c02558798

 

Shlomi



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‎04-29-2019 10:54 AM

HP Recommended

Actually I moved to India 1.5 yrs before. My printer warranty is expired.

Now only I came to know about this procedure that there is region reset available.  I have purchased 680 cartridges 8 months before. 

Pls help me to solve this issue .

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‎04-29-2019 11:00 AM

HP Recommended

Please follow the steps listed in my previous post to contact HP Support, you must call HP support for a such:

Next, follow below steps to dispute due to "Issue with my accessories / software...", be sure to clearly describe that you moved with the printer from another country and a region reset is required, once verified you will get the case number and the contact details to call HP in India:

https://support.hp.com/us-en/document/c05084516

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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