Warranty expired for printer. Printer will not let me print until issue is resolved.

[Vishuddha]

Hello,

     My grandmother purchased a printer for me a couple years ago and she also included the warranty. The warranty finally expired a couple months ago. I went to use my printer and an error message saying "Check Your Account: A problem occurred with your HP account and you will be unable to print until the issue is resolved." 

     I then created an account and added my printer's serial number. I spent about an hour calling and chatting with virtual AI agents an got nowhere. 

     Finally, I was connected to an agent, but it was in Sales. The Sales Agent told me I was in the wrong area (obviously), and that he would transfer me to Support. When I was transferred the machine hung up on me.

     I then tried calling another Support number. This time I was asked to verbally give me Serial Number and it transferred me to an Agent. The Agent got my[Personal Information Removed] this time and verified my information. He then told me I would be on hold for about 1-2 minutes. After 5 minutes passed I was hung up again. There seems to be a pattern here of HP creating a problem, not fixing the problem, and then avoiding fixing the problem. Can anyone please help with this issue? I just want to print again!

Thank you!

[Jay_G24]

Hi @Vishuddha,

Welcome to the HP Support Community

I'd like to help!

I understand you are receiving a "Check Your Account: A problem occurred with your HP account and you will be unable to print until the issue is resolved" error.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know.

[Mike648]

Hello, My mother-in-law is experiencing the exact same error/issue. She is also unable to even make a copy using the printer, and receives the same message when doing so. She said she has never signed up for the Instant Ink when she created her HP Account.  

[Jay_G24]

Hi @Mike648,

Welcome to the HP Support Community

I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Could you brief me on the issue?

Keep me posted.