Warranty issue

[Miche69]

There is a printhead error which cannot be fixed. Bought via Amazon  with proof of purchase  it should still be under warranty as less than 1 year old but i am told warranty has expired. Have spoken to 3 virtual assistants and was told this would be escalated to the next level but it has not been. Would really like to get this fixed and feeling very frustrated as cannot access anybody with higher authority to explain this to and get it resolved.

[Dragon-Fur]

@Miche69 

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It sounds a bit like the product was not registered after purchase.

Registration is something you should do soon after purchase - it might still be possible to complete this step.

For the moment, please do submit your Warranty Dispute form (links and information below).

Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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What else?  I will forward the issue for review.

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Question Resolved / Answered, Click "Accept as Solution"

[Kumar0307]

@Miche69, Welcome to the HP Support Community!

Apologies for the inconvenience caused. Did you submit a warranty validation request as suggested in the previous post by the Community expert?

Kindly do the same and reach out to the HP Technical Support team in your region regarding the service options for your printer. 

Also, make sure you have tried the steps mentioned in this document to resolve this issue - Printhead errors

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!