We have the message "there is a problem with the Print Head" on an OfficeJet 6950

[Taatooke1]

The print head cycles on start up, but comes up with this message. Replaced the 4 cartridges as they were low anyway, but same issue. From tools am unable to run a clean or alignment cycle, it reverts back to this message. Latest firmware is installed, no broken flat cable & it is clean internally & have no paper jams. 

[Max3Aj]

@Taatooke1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The "There is a problem with the Print Head" error on your HP OfficeJet 6950 typically indicates a failure in the printhead assembly. Since you've already replaced the cartridges and ensured cleanliness, here are some steps you can follow to troubleshoot the issue:

Perform a Power Reset

1. Turn off the printer and disconnect the power cable from both the printer and the wall outlet.
2. Wait for 3-5 minutes to clear any residual charge.
3. Reconnect the power cable directly to the wall (avoid using surge protectors).
4. Turn the printer back on and check if the error persists.

Reseat the Printhead

1. Open the printer's access door and wait for the carriage to move to the center.
2. Remove all ink cartridges.
3. Lift the printhead latch (if applicable) and carefully remove the printhead.
4. Wipe the copper contacts on the printhead and inside the printer with a lint-free cloth dampened with distilled water.
5. Allow it to dry for a few minutes, then reinstall it securely.
6. Reinstall the ink cartridges and close the access door.

Check for Printhead Failure

• If the error persists, the printhead may be faulty and require replacement.
• Unfortunately, on the OfficeJet 6950, the printhead is non-user replaceable. You may need to visit the nearest HP authorized service center HP® Service Center Locator - United States | HP® Support.

Attempt a Semi-Full Reset (If Accessible)

1. Press and hold the Power button.
2. While holding it, press the Back (↩️) button four times.
3. Use the menu options that appear to navigate to "Reset" > "Semi-Full Reset".
4. The printer will reboot, which may resolve the issue.

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support