What do I do about the message "download unsuccessful"?

[arlsied]

the printer update could not be downloaded... what does that mean... what should I do

[jadelcsr]

I have the same issue on both of my printers that are doing it. When I go online to printer settings and try to do what is suggested I am told to go to a website called NGINX which then offers to download some form of protection for my printer. It's like it's been hacked or something.

[Raj_05 · Accepted solution]

Hi @arlsied,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To disable automatic firmware updates from the Control Panel/ Front Panel, follow the instructions below.

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon . 
2. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
3. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes. 

Link for Printer Control Panel Document: https://support.hp.com/ph-en/document/ish_5817551-5817617-16

If you are unable to change the Printer Update options and if you are getting a message, this option is locked. Then you might have to restore factory defaults on the printer. To do so, please follow the instructions below.

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon . 
2. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
3. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
4. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon  . 
5. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
6. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
7. Then connect the printer back to the network.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[adrian1232]

HP Officejet Pr o 9022e neither option worked for me? 

[Moondog3]

The accepted solution stops the printer cycling for the (failed) update - but it means that my firmware is out of date and that the printer will no longer update itself.  There must be a better solution or workaround.  

[Future_Systems]

Hi Jadelcsr,

The printer hasn't been hacked.  We have the same situation with OfficeJet Pro multi-function printers that we are troubleshooting remotely today for two different clients.  I seem to recall that this came up when we checked remote access on the day that we installed one of the printers.  If I am remembering correctly, you get this 'NGINX' screen appearing if you try to access them remotely (over the Internet from a different network).  If this is what you are doing, remote control a PC that is on the same network and access it from there - this should work as expected.

[jadelcsr]

I agree. I actually managed to turn off the auto updates on one of the printers but like Moondog3 states, does this mean we no longer get updates for our printers?

[jadelcsr]

Option #1 didn't work for me and Option #2 really isn't helpful if the printer never updates again. Won't this be a problem in the future? I managed to turn off the auto updates through the HpSmart but find it interesting that these problems started happening when I connected to Instant Ink the other day to see how many pages we had been printing lately. Who would lock the printer settings anyway? I didn't do it and I set up both printers. 

[Riverboy98se]

Did procedure #2 and it did not work.

[Riverboy98se]

Alden4.  Look at the number of comments.  That tells me that there is an HP problem with the OfficeJet firmware update or the printer OS.  😡