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‎02-06-2025 05:19 PM

HP Recommended

Have HP Envy 7640 and it says user intervention when I want to print

What does that mean

 

Category:
1 REPLY 1

‎02-12-2025 06:11 AM

HP Recommended

Hi @Kids231,

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand a "User Intervention Required" message displays on the computer, and the printer does not print. 

 

This issue might be caused by a printer error condition, corrupted print jobs, or wireless connection issues.

 

Click on the link below and perform the following tasks in the order given. 

https://support.hp.com/bg-en/document/ish_1985218-1985267-16

 

Use the printer after each task to see if the issue is resolved.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Vince_0406

 

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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