What does error code 0x6100004a mean for a officejet 6968?

[Mvrb2]

Error message 0x6100004a shows up . Says it is a paper jam although there isn't one

[sandytechy20]

@Mvrb2

Welcome to HP support community.

Reset the printer

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware.

1. Make sure the printer is on and connected to the computer through your local network or USB cable.

2. Go to HP Customer Support - Software and Driver Downloads.

3. If a Let's identify your product to get started page displays, click Printer.

4. Type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the version of Windows, click Change, select your version, and then click Change.

6. Click Firmware, and then click Download.

   If a Firmware section is not listed, an update is not currently available for your printer.

7. Save the file to your computer.

8. Locate and then open the file to start the installation process.

9. When the HP Printer Update window opens, see if the printer serial number displays.

   • If the serial number displays, select the checkbox next to it, and then click Update.

   • If the serial number displays but the status is 'not applicable' (grayed out), you do not need the firmware update. Click Cancel.

   • If the serial number does not display and your printer uses a network connection, connect a USB cable to the printer and computer. Wait 20 seconds, and then click Refresh. When the serial number displays, select the checkbox next to it, and then click Update.

   

10. When the update completes, click OK.

11. If you connected a USB cable to update your network printer, remove the USB driver installed by Windows.

    1. Search Windows for control panel, and then click Control Panel in the results.

    2. Click View Devices and printers.

    3. Right-click the USB printer device that matches your printer model, and then select Remove Device.

    4. Disconnect the USB cable from the printer and the computer, and then restart the computer.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

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Cheers.