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This error message came on my HP office jet 6700: 0x61011bec. What does it mean?

3 REPLIES 3
HP Recommended

Hi @dmack33,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To provide you with an accurate solution, I'll need a few more details:

Did you make any changes on the printer before the issue started?

Are you able to move the carriage manually?

Have you tried to clean the cartridge contacts as well as the rollers?

 

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If your printer is connected wirelessly, make sure to temporarily connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.

 

Remove the ink cartridges & printhead from the printer, and place them on a soft cloth up where they are safe. Power off the printer for about 1 to 3 minutes, and then turn the unit back on. Install the printhead and ink back into the printer when instructed. 

 

For more assistance, please follow this link

 

If the issue persists, keep me posted.

 

Hope this helps! 
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

I followed all the instructions with the exception of removing the print head. There seems to be no quick disconnect for that. Do I need to open up the printer and remove the print head? That looks like major surgery on you tube. Do I need to replace the print head now since the quick fix of a hard reboot did not work?

HP Recommended

Hi @dmack33,

 

Thank you for performing the recommended steps, I see that it has not helped. 

This might require one on one interaction to fix the issue

 

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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