What is Error Code: UA_400_EB000U0100?

[MarkieT]

Anyone know what Error Code: UA_400_EB000U0100 is and is there a fix?

Thanks

Mark

[praveenbv]

HI@MarkieT,

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ6970/Full_Webpack-40.14.1194_1-OJ6970_Full_Webp... and follow the onscreen instructions

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[wheelchairman36]

That link doesn't work....

[praveenbv]

Hi@MarkieT,

The only option left is to perform a full reset and re-initialize the printer. 
     
    The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 
    I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 
     
1. a. Open the ink cartridge access door.
    2. b. Press and hold the Wireless button for 3 seconds.
    3. c. Close the access door. A Load Paper message displays on the control panel, and the printer begins initializing.
    4. d. If the initialization does not begin, repeat steps a through c until initialization begins.
    5. e. Follow the prompts on the control panel to complete initialization.

    Hope this helps!