• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-26-2023 03:01 PM

HP Recommended

What is code B8CADFB8 on an HP office jet pro 7740. There is a blue screen, in the blue screen there is a power simble and below the power simble is the code B8CADFB8

Category:
4 people had the same question
1 REPLY 1

‎12-29-2023 07:57 AM

HP Recommended

Hi @kurtish89,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're experiencing issues with your HP OfficeJet Pro 7740. 

 

To troubleshoot the issue, you can try the following steps.

 

  • Restart the Printer: Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Power on the printer and check if the error persists.
  • Update Firmware/Drivers: Ensure that your printer has the latest firmware and drivers installed. Visit the official HP website, search for your printer model, and download the latest firmware and drivers available.
  • Check for Paper Jams: Make sure there are no paper jams in the printer. Open the printer cover and carefully remove any stuck paper.
  • Reset Printer: Some printers have a reset option in the settings menu. Refer to your printer's manual to find out how to perform a factory reset.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.