What is whatsapp address to get support?

[titin]

Hi i can't change the wifi network to my deskjet 3630. I redo wifi setup but everytime got this message of it is taking longer than usual using my mobile phone. 

And what is the whatsapp phone number? 

[Betty0610]

@titin

Welcome to the HP Support Community.

Let's restore the network settings on the Printer:

Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

Once done, connect the Printer to the new Wi-Fi.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[titin]

It doesn't work always stuck at it takes longer than usual and the option is wait or exit setup on hp smart. 

I already tried to wait for a long time. The only way to use this printer is just by wifi direct but it is very inconvenient because you need to store the result first before you can share it. And very slow. 

I tried using usb also, it works fine with laptop.

[Betty0610]

Which phone do you have? Uninstall and resinstall the HP Smart App and try.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!