What settings for Premium Plus Photopaper on my Envy 5000?

[LegoChris]

Hi what paper do i have to choose when i use Premium plus Photopaper on my Envy 5030? Photopaper or Specialpaper? there is no setting for premium plus paper.

[sandytechy20]

@LegoChris

Welcome to HP support community.

Change the photo paper type to glossy photo paper and try to print and check if that works.

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[LegoChris]

There is no glossy photopaper option in the paper settings.

[sandytechy20]

@LegoChris

Could you send the screenshot of the options you find there to assist you further.

Cheers.

[LegoChris]

[Betty0610]

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Once done please check if you're able to see the photo paper option.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[LegoChris]

i shall install a driver from india?

[LegoChris]

tried to uuninstall the driver but got the error message that i have to be in the administzrator group to delete the driver

[LegoChris]

So i got everything deleted and did what you wrote but it doesnt changed anything. i still cant choose premium plus photopaper.

[Betty0610]

The images aren't very clear. Do you atleast get the normal photo paper option?

Here is document for your reference: https://support.hp.com/in-en/document/c03422222

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!