When I install a new genuine HP ink cartridge, the printer still tells me the cartridge is empty.

[JAH7833]

I simply replaced a cartridge that showed to be empty with a new cartridge that I just bought and it gives me the same message.  I tried another color that showed almost empty on the ink gauge and it showed as full.  Could the first replacement cartridge be faulty or is there some way to clean the ink receptor?  When I try to reinstall the old cartridge, the printer message says that it is out of date.  Could that have caused some blockage?  I don't use the printer frequently.  The new cartridges that came in an HP photo value pack do not have  the emblems that the old cartidges have.  Has HP changed that or could these be counterfeit?

[Raj1788]

@JAH7833

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

Appreciate all your time and efforts.

Let's Clean the printhead

1. Load plain white paper in the input tray.

2. Press Setup, press the Down Arrow (), press Tools, and then press OK.

3. Press the Down Arrow () to select Clean Printhead, and then press OK. A test page prints.

• If these steps resolved the issue, you do not need to continue troubleshooting.

• If the issue persists, continue to the next solution.

Then, Align the printer

1. Load plain white paper in the input tray.

2. Press Setup, press the Down Arrow (), press Tools, and then press OK.

3. Press the Down Arrow () to select Align Printer, and then press OK. A test page prints.

Check if you are facing the same issue.

Use this link: https://support.hp.com/us-en/product/hp-photosmart-c7200-all-in-one-printer-series/3204782/model/320... for your reference.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[JAH7833]

As suggested, I cleaned the printhead and aligned the printer as suggested.  The printer will now print in color instead of just black, but the ink gauge still shows the cartridge to be empty.  Is there anything else that I can try?

[sandytechy20]

@JAH7833

I see that you were interacting with @Raj1788. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.