• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-24-2019 11:01 AM

HP Recommended
Product: HP OFFICEJET PRO 8600
Operating System: Microsoft Windows 10 (32-bit)

The printer ask to replace a cartridge, and I could hear the printer having a hard time to load it. then it show me a message :

there is a problem with the printer or ink system. Turn the printer off .

I cant even go further in the process, the printer is stuck, but if I put back the empty old cartridge, everything is fine,  just show its empty and therefore cannot print....is it a defected cartridge?. I bought it in a pack with the other color. would be the first time....weird.

1 person had the same question
1 REPLY 1

‎10-24-2019 11:25 AM

HP Recommended

Hi,

It is likely a defective cartridge.

 

Please return to the retailer with the cartridge and its proof of purchase to send it to HP and claim its warranty:

Step 2: Connect the printer with the HP Smart app

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.