When I open HP Smart I get a message "needs attention"

[chascarp]

When I open HP Smart I get a message in the status section that says "needs attention"

[Raj_05]

Hi @chascarp,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

When you see the "needs attention" message in the HP Smart app for your HP OfficeJet Pro 9015e All-In-One Printer, it typically indicates that there is a problem or issue with your printer that requires your attention. Here are some steps you can follow to troubleshoot and resolve this issue.

Check Printer Connection:

• Ensure that your printer is properly connected to your computer or your network. If it's a wireless connection, make sure the Wi-Fi network is stable and the printer is connected to it.

Update Firmware and Software:

• Make sure your printer's firmware and HP Smart app are up to date. Outdated software can sometimes cause issues. You can usually update the firmware through the printer's settings menu and update the HP Smart app through your device's app store.

Restart the Printer:

• Sometimes, a simple restart can resolve minor issues. Turn off your printer, unplug it from the power source, wait for a minute, and then plug it back in and turn it on.

Check for Error Messages:

• Look at the printer's display panel for any error messages or warnings. These messages can provide more specific information about what's wrong.

Paper and Ink Levels:

• Ensure that there is enough paper in the paper tray and that your printer has sufficient ink or toner. Low paper or ink levels can trigger attention messages.

Clear Paper Jams:

• If there's a paper jam, clear it following the printer's manual or on-screen instructions.

Reinstall HP Smart:

• Uninstall the HP Smart app from your device and then reinstall it from the app store. This can sometimes resolve software-related issues.

Check for Updates on the HP Smart App:

• Open the HP Smart app and check if there are any updates available for it. Installing the latest updates can sometimes resolve compatibility issues.

Reset the Printer:

• As a last resort, you can try resetting your printer to its factory settings. This should be done carefully and should be considered only if all other steps fail. Refer to your printer's manual for instructions on how to reset it.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support