When I print from my iPad I get a message saying the printer is out of paper but it’s not.

[LisaCT]

I have tried all the troubleshooting tips no change. What now? Cannot get tech support obviously and forget using the virtual agent that’s useless Thanks

[Dragon-Fur · Accepted solution]

@LisaCT 

Consider / Try

If you have loaded other than the small 4x6 paper in the photo tray, you may see this error.

What else?

After you change paper - and even if you have not done so, you can "tell the printer" about the paper setup.

If the printer is on the  network, you can use the Embedded Web Server (EWS) to check / adjust the paper defaults.

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

And / Or

Embedded Web Server (EWS)

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTE:  EWS is also available in HP Smart

iOS Tray and Paper from HP Smart for Mobile

Load the correct paper size into the printer according the instructions in the User Guide.

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

Check / Adjust settings in Advanced

Click Apply to save changes

Example - HP Smart Mobile - Main menu

HP_Smart_Mobile_Main_Menu_4

Resources / References

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

HP Smart for Mac

HP Printers - Install and Use the HP Smart App (Mac)

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

• Print: Send a print job to your printer.
• Email: Send an email message or attachments.
• Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 HP Printers - HP Smart: Use Smart Tasks

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7855 All-in-One Printer 

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[LisaCT]

Thank you Dragon-Fur, I will try your solutions.