When I try and scan something I get an error message in the MacOS app

[SamWrites]

Hello! When I try and scan something using my printer (I am attempting to start the scan in the Mac app, I am using a MacBook Air) it gives an error message as seen in the picture. I have tried all the troubleshooting steps (unplugging it, etc) and it still hasn't worked. I can confirm that the scanning bar is lighting up and moving. Thank you for your help! 🙂

 

[Jay_G24]

Hi @SamWrites,

I'd like to help!

HP Photosmart Premium e-All-in-One Printer series - C310 driver for macOS 10.15 is not available from the HP website. However, you can add the printer to your computer using Apple airprint and then try scanning using image capture.

Follow the instructions to add the printer to your mac.

1. Open the Apple menu , click System Preferences, and then click Print & Scan or Printers & Scanners.

2. Look for your printer in the Printers list.

   • If your printer is listed, remove the printer before you add it with AirPrint. Click the printer name, click the Minus sign , click Delete printer, and then click the Plus sign  to open the Add window.

   • If your printer is not listed, click the Plus sign .

3. In the Add window, select your printer.

4. From the Use menu, select AirPrint or Secure AirPrint.

   If an AirPrint option is not listed in the menu, select Generic Postscript Printer (preferred) or Generic PCL Printer.

   

5. Click Add to complete the setup.

 Follow the steps to scan using image capture-

1. Connect your scanner to your computer, then turn on your scanner.

2. In the Image Capture app  on your Mac, select your scanner in the Devices or Shared list.

   If you don’t see your scanner in the list, see Set up a scanner.

3. Scan your images.

   If you have a scanner with an automatic document feeder or flatbed scanner, see Scan images or documents.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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