When I try to print I get a bunch of random letters from my computer

[StanVA]

When I try to print from my Dell computer the document just comes out as a bunch of numbers, symbols and random words.  I can print wirelessly from my ipad and the document is fine.  How do I fix this issue?  The document looks like:

%PDF-1.7

                 4  0  obj

                       (Identity)

                                        endobj

And this continues

[BeemerBiker]

Delete the old driver and install the full function driver.

Run the following app from the command line

printui /s

Remove all references to the HP printer.

Install the new driver and then search for the printer

Full function printer drivers can be downloaded here: 695x

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.





If HP scan is not present then use HP Smart. get HP Smart from the Microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run WSRESET from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps. This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

There can be some differences between HP Scan and Smart