When I try to print, I get a message that printing jobs are stopped.

[jimfesq]

When I try to print, I get a message that printing jobs are stopped. I choose resume and print que states that it is waiting for the printer. The printer is connected to the network. I can scan and send it in an email.  Pausing and unpausing has no effect.

I have restarted both computer and printer.

HP LaserJet Pro MFP M225dw

TIA

Jim Forslund

[Raj_05]

Hi @jimfesq,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP LaserJet Pro MFP M225dw printer is experiencing a communication issue with the print queue. Here are some steps to troubleshoot and resolve the problem.

Restart the Print Spooler Service

1. Press Windows + R on your keyboard to open the Run dialog box.
2. Type services.msc and press Enter.
3. In the Services window, scroll down and find the Print Spooler service.
4. Right-click on it and select Restart.

Clear the Print Queue

1. Open the Run dialog box again (Windows + R).
2. Type C:\Windows\System32\spool\PRINTERS and press Enter.
3. Delete all files in this folder. These files are the stuck print jobs.

Update Printer Drivers

1. Go to the HP support website and download the latest drivers for your HP LaserJet Pro MFP M225dw.
2. Install the drivers and restart your computer.

Check Printer Settings

1. Open Control Panel on your computer.
2. Go to Devices and Printers.
3. Right-click on your HP LaserJet Pro MFP M225dw and select See what's printing.
4. Make sure Use Printer Offline is not checked. If it is, uncheck it.

Assign a Static IP Address to the Printer

1. Access your printer’s control panel and go to the Network settings.
2. Find the IP Settings and change the IP address to a static one, outside your router’s DHCP range.

Reinstall the Printer

1. Go to Control Panel > Devices and Printers.
2. Right-click on your HP LaserJet Pro MFP M225dw and select Remove device.
3. Restart your computer.
4. Add the printer again by clicking Add a printer in Devices and Printers.

Check for Firewall/Security Software Interference

1. Temporarily disable any firewall or security software to see if it is blocking the print jobs.
2. If the printer works, configure the software to allow print jobs through.

[Raj_05]

Reset the Printer Network Settings

1. On your printer, go to Setup > Network Setup > Restore Network Settings.
2. Reconnect the printer to your network.

Verify Network Connection

1. Print a Network Configuration Page from your printer’s control panel.
2. Check if the printer is connected to the correct network and has a valid IP address.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[jimfesq]

I can print from iPhone, but not computers. Print center on computers says it is paused. I have restarted and reset many times.

[Raj_05]

Hi @jimfesq,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support