When I try to print a document I get "Printing - Unable to convert PostScript file

[cangleine]

When I try to print a document I get "Printing - Unable to convert PostScript file.  How can I fix this so I can print a document?

[TEJ1602]

@cangleine, Welcome to HP Support Community!

We will have to isolate the issue in order to resolve it-

Which application are you trying to print from?

Are you able to make photocopies on the printer?

Have you tried printing using the preview app?

Meanwhile, ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JLS33]

Same issue with an HP 9010 series. Firmware up to date and same for MacOS 10.15.5. Printing is a problem with pdf files. Trying with Adobe Acrobat Reader DC version 2020.009.20067. Trying to print two files - both blocked. Looked at the HP embedded web server pages but didn't really know what I was looking for. Went back to Acrobat Reader and actually got one file to print. Second file still wouldn't print. It has happened several times in the past. 

[TEJ1602 · Accepted solution]

@JLS33, Welcome to HP Support Community!

Have you tried using the preview app on your Mac?

Could you try printing the PDF as an image? Here is how you do it-  https://helpx.adobe.com/acrobat/kb/quick-fix-print-pdf-image.html

Keep me posted for further assistance.

[JLS33]

Thanks for the reply. Just tried again. Regular printing still didn't work; however, I was able to print using 'Print as Image'. The link helped a lot. Thanks for your help.