-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- When I try to shut down my HP Envy 4500 all in one I get and...

Create an account on the HP Community to personalize your profile and ask a question
09-23-2020 01:25 PM
When trying to shut down my printer I keep getting an error code on the screen 0X02B7C2ED SM_MODULE C
Solved! Go to Solution.
Accepted Solutions
09-26-2020
08:27 AM
- last edited on
08-20-2024
12:02 PM
by
JessikaV
Welcome to the HP Support Community.
Let's try to reset the Printer here:
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Also, try connecting the Printer to a different wall outlet directly.
Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
09-26-2020
08:27 AM
- last edited on
08-20-2024
12:02 PM
by
JessikaV
Welcome to the HP Support Community.
Let's try to reset the Printer here:
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Also, try connecting the Printer to a different wall outlet directly.
Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
09-28-2020 09:28 AM
Hi Betty0610, thanks for the reply. I am sorry I did not get back to you sooner. I reset the printer as soon as I saw your message and it seems to have taken care of the problem.
I tried to access the firmware update page you suggested but it would not load anything. Just gave me a blank page.