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Solved!

When I try to shut down my HP Envy 4500 all in one I get and error code on the small screen 0X02B7C2

HP Recommended
envy 4500 all in one
macOS 10.12 Sierra

When trying to shut down my printer I keep getting an error code on the screen 0X02B7C2ED SM_MODULE C

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@Ridski

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Hi Betty0610, thanks for the reply. I am sorry I did not get back to you sooner. I reset the printer as soon as I saw your message and it seems to have taken care of the problem. 

 

I tried to access the firmware update page you suggested but it would not load anything. Just gave me a blank page. 

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I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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