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When trying to shut down my printer I keep getting an error code on the screen 0X02B7C2ED SM_MODULE C
Go to Solution.
Welcome to the HP Support Community.
Let's try to reset the Printer here:
Reset the product
Also, try connecting the Printer to a different wall outlet directly.
Try a firmware update: https://support.hp.com/in-en/document/c02919168
Let me know if this helps.
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Have a great day!
I am an HP Employee
Hi Betty0610, thanks for the reply. I am sorry I did not get back to you sooner. I reset the printer as soon as I saw your message and it seems to have taken care of the problem.
I tried to access the firmware update page you suggested but it would not load anything. Just gave me a blank page.
I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.
Have a nice day!:)
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