When I turn my HP envy photo 7155 on it is stuck on a white loading screen with the Hp logo.

[Weavskis]

When I turn my HP envy photo 7155 on it is stuck on a white loading screen with the Hp logo. I have attempted to unplug the printer for several hours but every time I plug it back in the printer is stuck on the same loading screen. 

[Rexgriff]

I’m having the exact same problem super frustrating for something to not work since we hardly use it. I have tried all the suggestions I have found online as well and nothing works. 

[Kumar0307]

@Weavskis, @Rexgriff Welcome to the HP Support Community! I’m here to help.

I see that the printer is stuck on the initialization screen. Check if you can bypass this to access the home screen of the printer.

If yes, let us try this:

Go to Setup > Tools > Restore to factory defaults

Note: You will have to reconnect the printer to the wireless network after the reset

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check for any jams inside the printer and make sure the carriage is moving freely.

Refer to - Paper Jam Error

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!