When I turn on my HP ENVY PHOTO 7858 printer, I only see the HP Logo. How can I fix this issue?

[Rmm61]

My HP ENVY Photo 7858 printer is stuck with the HP logo on the screen when I turn it on. I have no WiFi or other screen options to choose from. Has anyone had this issue? If so, how did you resolve the issue? 

[Hawks_Eye]

Hi @Rmm61,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand the printer is not responding and stuck at HP LoGo. Here are a few things you can try:

Perform a Hard Reset:

• Unplug the power cord from the printer and wait for about 60 seconds.
• Press and hold the power button on the printer for at least 30 seconds to discharge any residual power.
• Plug the power cord back into the printer and turn it on.

Update Firmware (if possible):

• If you have access to a computer with internet connectivity, you may be able to update the printer's firmware using the HP Smart app or HP Easy Start software.
• Connect the printer to your computer using a USB cable and follow the instructions to update the firmware.
•            https://support.hp.com/us-en/document/ish_1776648-1643972-16

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye