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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- When printing color. Printer only prints in pink

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07-22-2019 10:39 AM
@Work-printer1_, Welcome to HP Support Community!
To provide you with an accurate solution, I would need a few details:
What is the Operating System installed on your computer?
Do you have the same issues while making color photocopies?
Which application are you trying to print from?
Meanwhile, update the printer firmware. HP regularly releases new printer firmware versions with product enhancements or issue fixes. Depending on your printer, apps on the printer control panel might also receive updates. Update firmware and apps on a regular basis to make sure you are getting the most out of your printer. Refer to this link for help.
Keep me posted for further assistance.
TEJ1602
I am an HP Employee
07-24-2019 04:30 PM
@Ayu1, Welcome to HP Support Community!
I suggest you follow the troubleshooting steps from this document HP OfficeJet 6900 Printers - Black or Color Ink Not Printing, Other Print Quality Issues.
If the issue persists, revert back for further assistance.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee