When printing pictures, pink is printed in place of yellow. (although yellow prints fine on test pg)

[Computerprobs]

Hi,

All of the sudden my printer has been printing the wrong colors. It prints pink-y colors in place of the yellows when printing pictures. BUT, when I print a test page, both the yellow and pink show up. However I have noticed that the test page that prints is different from the sample image on the screen, in that the the yellow and pink colors are in the wrong spots. ( The yellow has been printed in the spot where the pink is supposed to be.) It's almost as if somebody changed the setting and switched where the pink and red are supposed to be. I have cleaned the cartridge heads, put in new cartridges, and aligned them. Nothing is working! I can't seem to find this exact problem anywhere on the internet, because the yellow WILL PRINT, but only when its a test page.

Thanks in advance for any tips!

-Leah

PS. I am using a tricolor ink cartiridge in the printer.

[RnRMusicMan · Accepted solution]

Hi @Computerprobs, 

Welcome to the HP Forums! 

I noticed your post on how you cannot print yellow with your HP Deskjet 2540 printer from your Windows 7 computer. I am happy to help! 

I would recommend the following steps: 

• Uninstall the software.
• Clean boot the computer.
• Disable any Antivirus programs.
• Disable any firewall programs.
• Create a new user account.
• Reinstall using the HP Printer Install Wizard for Windows.

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

Hope this will help! 🙂

[Computerprobs]

Thank you very much! 🙂