Whenever I print there a big white lines on the paper like it jumped.

[Josh_perezzz]

It used to be fine but now it is starting to jump big lines or the big white lines just cut right through the print

[Jeet_singh]

Hi @Josh_perezzz,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while printing from your HP Envy printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Is it a horizontal line or vertical line that appears while printing?

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If this is to do with the Horizontal streaks, then this could be an issue with the drivers or with the cartridge itself, I would suggest you clean the cartridge contacts.

If the issue is to do with Vertical streaks, then this could be an issue with the Hardware, I would suggest you try to clean the rollers as well as scanner glass.

Let’s start with cleaning the cartridges as suggested below:

1. On the printer control panel, touch the Settings icon ().

2. Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

3. Check the print quality of the test page.

   • If the print quality is good, touch Done.

   • If the print quality is not good, touch Clean Again. The printer cleans the cartridges again, and then prints another test page.

I would suggest here is to follow the steps suggested in the support document for - HP ENVY 5540, DeskJet 5570 Printers - Fixing Poor Print Quality

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,