Where are the desktop shortcut and icon for my printer?

[Kate63]

After installing my wireless all in one printer HP Envy 5030 I've discovered that there isn't a desktop shortcut or a printer icon to be seen anywhere. Can anyone tell me how to get them please? As far as I know the printer is correctly installed with the right drivers etc. I would very grateful if someone could help me fix this as I cannot do it myself. Thank you in advance.

[Dragon-Fur · Accepted solution]

@Kate63

Normally when you install the Full Feature Software, the Printer Assistant icon named for your printer is installed on the Desktop.

Printer Software - Installation

NOTE:  If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Download, save, and install the Full Feature Software for your Operating System version

After the software is installed, Restart the computer and log in

Video help

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

Open the printer support Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

Firmware

Consider installing the printer Firmware

READ (when provided) all instructions before installing the firmware

If / After the firmware is installed, Restart the computer and log in

Reminder:  Firmware is only updated after the printer software is installed / functional.

If you still have problems,

Download and run the Doctor.

The Doctor:  HP Print and Scan Doctor – Help Resolve Printer Issues

The program may catch and fix any issues, or report back with any errors.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[Kate63]

Thank you for your help. I ended up running the Print and Scan Doctor as you suggested and discovered that there was some software missing. The "doctor" fixed that and everything now seems to be ok and I have several shortcuts on my desktop.  It seems to be a great tool and well worth knowing about. Many thanks again.

[Dragon-Fur]

@Kate63

You are welcome.

Keep the link to the Doctor handy -- every so often the program is updated to make it smarter.  If the current version doesn't catch something, the next version might do so.  Smiling.

Happy Printing!

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