• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-03-2020 06:13 PM - edited ‎09-03-2020 06:33 PM

HP Recommended
Product: HP Envy 4500 All in One
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Where can I find a part of the printer that has broken?

I thank

11.jpg

 

Why can't I post photos?

 

 

 

 

 

 

 

 

 

 

 

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2020 04:27 PM

HP Recommended

@alpha454

 

Welcome to the HP Support community.

 

You can find and order the broken part in HP part store:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-06-2020 04:27 PM

HP Recommended

@alpha454

 

Welcome to the HP Support community.

 

You can find and order the broken part in HP part store:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎09-08-2020 07:11 AM

HP Recommended

What they replied to me is this:
I'm sorry that only after 5 years, there are no more spare parts for my printer ..
They also offered me a used printer as a replacement for € 189 !!!
I have no words.

Was this reply helpful? Yes No

‎09-08-2020 10:32 AM

HP Recommended

@alpha454

 

Unfortunately since it's an older model it's true parts might not be available so they will offer an upgrade for a charge

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.