Where is my instant ink??

[PinkPianist]

I ran out of color ink 3 days ago and still have not received ink.  I checked my account.  It says that the "next estimated shipment" is in a week.  I thought the whole thing about instant ink was that I was supposed to get the ink before I needed it.  Well, I need it!  I have tried to contact HP Instant Ink, but there doesn't seem to be a simple way to do that.   I have been subscribed for almost 2 years now, and never ran into any problems like this.  Has anyone ever experienced this, and found a way to let HP Instant Ink know?

[A4Apollo · Accepted solution]

Hey there! @PinkPianist, Thanks for stopping by the HP Support Forums!

I understand the ink levels are low on your printer and you are in need of replacement ink cartridges.

Also, I understand your concern and situation, but not to worry I'll try to help you out.

Did you make any changes to your printer?

By not wasting much of your time. Please share out few details in a private message, so I can check your account details and initiate an order to ship you the replacement ink cartridges.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or colour ink cartridges?

Hope to hear from you soon!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[PinkPianist]

How do I send a private message??  I don't know how to do that.

[A4Apollo]

@PinkPianist, Thanks for your quick response.

I  appriciate your efforts for writing back to us.

Please try the steps mentioned below to send us a private message.

Login into the HP forums page.

On the top right corner click on the mail icon.

Click on compose message.

In the send to field type MrRobot and select the highlighted name from the list.

Type the content and subject lastly click on send message.

Also, refer the image attached below to know how to send a private message in HP forums.

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[dma4]

I am not following any more complicated lists of instructions JUST SEND MY INK