• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
OfficeJet Pro 8740
Microsoft Windows 10 (64-bit)

I need to locate the product SKU. I have the box. The printer was sold and shipped by Amazon. Would the SKU be on a sticker by Amazon or directly imprinted on the box by HP?

 

 

Mark

 

 

 

2 REPLIES 2
HP Recommended

 

@markg2

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand you want to know Where the product SKU is located,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check the invoice?

Is this your product# D9L21A?

 

While you check that out, here's what you need to know:

 

Click here to visit the HP Parts Surfer to identify the SKU (Stock Keeping Unit) number, it should also be visible on your printer next to the product/serial number: Click here to find it.

 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

 

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

The model number is D9L21A .

 

I beleive the Product number is K7S42A option B1H

 

Could (removed content) be the SKU?

 

 

I visited your link to the parts surfer page.

 

At the section "How to Identify Product Details:" the following is the legend description associated with the machine label image. As you can see there is no SKU mentioned?

 

  Details:
 1. Product name: This is the product name affixed to the front of the device.
 2. Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
 3. Part number/Product number (p/n): This number provides specific information about the product’s hardware components. The part number helps a service technician to determine what components and parts are needed.
 4. Warranty period: The number describes the duration of warranty period for the device.
 5. Model description (selected models only): This Alphanumeric identifier used to locate documents, drivers and support for the device.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.