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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Where is the product SKU located?

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06-20-2017 07:30 AM
I need to locate the product SKU. I have the box. The printer was sold and shipped by Amazon. Would the SKU be on a sticker by Amazon or directly imprinted on the box by HP?
Mark
06-21-2017 11:26 AM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand you want to know Where the product SKU is located,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you check the invoice?
Is this your product# D9L21A?
While you check that out, here's what you need to know:
Click here to visit the HP Parts Surfer to identify the SKU (Stock Keeping Unit) number, it should also be visible on your printer next to the product/serial number: Click here to find it.
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Let me know how that pans out
I hope you have a good day ahead,
And Feel free to ask any other queries as well,
Considering, this forum has some of the best people in the world available and ready to help.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
06-22-2017
06:50 AM
- last edited on
06-23-2017
11:19 AM
by
Duane_D
The model number is D9L21A .
I beleive the Product number is K7S42A option B1H
Could (removed content) be the SKU?
I visited your link to the parts surfer page.
At the section "How to Identify Product Details:" the following is the legend description associated with the machine label image. As you can see there is no SKU mentioned?
Details:
1. Product name: This is the product name affixed to the front of the device.
2. Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
3. Part number/Product number (p/n): This number provides specific information about the product’s hardware components. The part number helps a service technician to determine what components and parts are needed.
4. Warranty period: The number describes the duration of warranty period for the device.
5. Model description (selected models only): This Alphanumeric identifier used to locate documents, drivers and support for the device.