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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-30-2020 11:27 PM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

Where is the scan software?

 

I tried installing the "HP OfficeJet Pro 8610 e-All-in-One Printer series / HP OfficeJet 8600 Series Printer Full Feature Software and Drivers" which is 162.1 MB

 

But there's nothing on my computer that has an HP program on anything to scan.

 

Can someone please link the software for HP Scan?

 

HP Officejet Pro 8610

 

Thanks

1 REPLY 1

‎08-02-2020 02:44 PM

HP Recommended

@tom20 I suggest we remove and reinstall the HP Smart app for your device to refresh the settings and fix this issue, here's how you do it:

  1. Open Windows Start
  2. Search for Apps & Features
  3. Open Apps & Features and click on HP Smart
  4. Select Uninstall

The Uninstall should only take a minute or two depending on your machine.

Once remove, restart the device and use the steps in this link to install the HP Smart app back on your device: click here

 

If the issue persists, please upgrade the printer firmware by clicking here for steps.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


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