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‎09-06-2017 09:30 PM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

When I get the "replace cartridge" message on the printer, I can't determine WHICH cartridge it wants me to replace.  So I replace both of them.  Which is a waste.  Why doesn't it say WHICH cartridge to replace????!!!!  Thanks.

3 people had the same question
1 REPLY 1

‎09-07-2017 02:19 AM

HP Recommended

Hi BatCityJoe,

Understand that you got triggered for depleted ink and need to replace cartridge. You can know your ink level and which cartridge is out of ink by clicking on the "ink icon" on the display.

 

Below HP support document will guide you how to locate the ink icon and giving your some example for your to gauge the ink level.

 

HP Printers - How to Check Ink or Toner Levels

 

Hope this help. Thanks.

Although I am HP Employee andI am speaking for myself
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