• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-21-2021 11:13 AM

HP Recommended
Product: Pavilion p6-2371ea
Operating System: Microsoft Windows 8.1 (64-bit)

When I print a photo I get a white unprinted band across the photo, with only a narrow strip of the photo above and below it. This occurs with A4 and 6x4 photo paper and with both of my two printers (Canon Pixma MG5350 and Canon MG3600). 

Category:
1 person had the same question
1 REPLY 1

‎03-21-2021 11:42 AM - edited ‎03-21-2021 11:43 AM

HP Recommended

Hi,

generally, please contact your printer manufacturer for help, this community deals with HP printer issues:

https://community.usa.canon.com/t5/Office-Printers/bd-p/officeprinters

 

Anyway, I do suggest checking for the latest Windows updates (also optional updates) which might be related, there are some ongoing issues with Windows 10 at least:

Spoiler

  • Updates an issue that fails to print the graphical content in a document after installing the March 9, 2021 update.

https://support.microsoft.com/en-us/topic/march-18-2021-kb5001649-os-builds-19041-870-and-19042-870-...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.