White border when printing on A4 colour photo

[RicardoDomingos]

Hi there,

I have a HPEnvy 5010 which prints borderless photos. I can print any size borderless in black or colour apart from A4 size.

I can print A4 borderless in grayscale but not in colour without a white border at the bottom.
Every time I print in colour I get a white border at the bottom of the photo. Only at the bottom. The photo seems to get pushed up by about 1 cm up the page which creates the border. 

I have uninstalled and installed again the software and drivers, twice, with no change. 
The issue occurs  on my laptop, iPad and iPhone which makes me think it’s a software/driver issue from HP. 
I have printed over 30 photos in the last 24 hours with different settings to try to understand and fix the issue but with no avail. 
Any idea on how to fix this?

[Nal_NR]

Hi @RicardoDomingos,

 Welcome to the HP Support Community. 

I'd like to help!

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well.  Kudos to you on that score.  

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