Why HP 8025e with changed new cartridges prints blank sheets

[Esuebrown]

Replaced cartridges with new cartridges in my 8025E printer. Had to take out and reinstall after said not installed properly. Second time installing said installed properly. Will only print blank sheets . What do I need to do. And yes these were HP cartridges sent directly from HP

[sandytechy20]

@Esuebrown

Welcome to the HP support community.

I understand that the new black ink cartridges are not working, I am glad to assist you.

Did you make a copy and check if that prints fine?

If not, Print a Print Quality Diagnostic Page, and then evaluate the results.

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

If the black ink not printing in this report, follow these steps to fix the issue.

Check the vents on the top of the ink cartridges. If they are clogged or obstructed, the ink cartridges might not work properly, which can affect print quality.

1. Open the front door, and then lift the ink cartridge access door.

   

2. Wait until the carriage stops moving before you continue.

3. Remove an ink cartridge from its slot.

4. Examine the vent area above the HP logo on the top of the ink cartridge.

   

5. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

   

6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

7. 1. 

      Clogged vent

   2. With a straight pin, gently remove excess adhesive from the vent

   3. Unclogged vent

8. Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

9. Slide the ink cartridge into its slot, and then press down on the ink cartridge until it snaps into place.

   

10. Repeat these steps to inspect the vents on each of the ink cartridges.

11. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

Here is the HP document for your future reference:- click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.