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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-02-2017 05:29 PM - last edited on ‎02-02-2017 06:15 PM by Retired

HP Recommended
Product: photosmart C6380
Operating System: Mac OS X 10.10 Yosemite

Have an older C6380. 

 

After each print demand , printer askes to be turnedoff/turned on then will work for another demand..,..& so on.

 

Error message is 0xc19a0021

 

Warranty expired July 2015

FW: EVM1FN0836AR

Driver:HP Inkjet 4 Driver 4.2.2

Prod. :CD028A

 

How does one detect what Driver Ver IS installed?

 

Is this just beyond repair?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-02-2017 05:58 PM

HP Recommended

Please go through the troubleshooting steps in the link I gave above.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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4 REPLIES 4

‎02-02-2017 05:46 PM

HP Recommended

The troubleshooting steps in the document here may help resolve the 0xc190021 error on your Photosmart c6380 printer. 

 

The error likely has nothing to do with the driver, it would likely occur even if using the Copy function from the front panel.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎02-02-2017 05:53 PM - edited ‎02-02-2017 05:56 PM

HP Recommended

Thanks for reply..

 

The error does NOT occur when using the manual   copy  button... btw each copy... the system stays alive and does not ask for a turnoff/turnon sequence.

That indicates to me it is in the online Print mechanism... right?

 

Where does one take a printer in for repair? 

OR...is it time to replace my 5 year old printer?

 

Jim B

 

 

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‎02-02-2017 05:58 PM

HP Recommended

Please go through the troubleshooting steps in the link I gave above.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎02-02-2017 06:10 PM

HP Recommended

Hey Bob... I'm an idiot!!

 

I did not at first try the suggested troubleshoot steps....I apologize!

 

The step thta Works... is simple... turn off power...after 60 secs turn back on...I

I know better... 

 

Ebven ATT assks us to reset the Router once every 30 days!!! Imagin?

 

after 5 years I NEVER have rest the printer...

 

so thanks.... it is usable again...

 

Jim B

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