Why am I paying to use my own printer?

[Danicajks2373]

When I signed up for the ink plan, I had no idea that HP would charge me for going over the 700. I thought the ink would allow you to print 700 pages and if you chose to pay for the additional, you could. I should be able to purchase my own ink and use a printer I paid for when I would like to. I dont think its fair that i chose an ink plan think i would save money, only to be limited to using my printer for 700 pages a month. If i purchased my own ink, i wouldnt be charged additional to print however many pages I want. But because I thought this would save me money, I ended up losing more. I get the plan says they will charge you additional, but I honestly thought it was if i needed more ink.  What they are basically doing is sending you ink at a discount but recapping the cost by telling you they will charge you, for using a printer you purchased if you go over 700 pages...using your own ink. HP, shame on you. 

[Kumar0307]

@Danicajks2373, Welcome to the HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

[Kittysroom637]

I was wondering the same thing? 

[asmita6658]

Hi @Kittysroom637

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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