Why am I paying to use my own printer?

[Danicajks2373]

When I signed up for the ink plan, I had no idea that HP would charge me for going over the 700. I thought the ink would allow you to print 700 pages and if you chose to pay for the additional, you could. I should be able to purchase my own ink and use a printer I paid for when I would like to. I dont think its fair that i chose an ink plan think i would save money, only to be limited to using my printer for 700 pages a month. If i purchased my own ink, i wouldnt be charged additional to print however many pages I want. But because I thought this would save me money, I ended up losing more. I get the plan says they will charge you additional, but I honestly thought it was if i needed more ink.  What they are basically doing is sending you ink at a discount but recapping the cost by telling you they will charge you, for using a printer you purchased if you go over 700 pages...using your own ink. HP, shame on you. 

[Kumar0307]

@Danicajks2373, Welcome to the HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

[Kittysroom637]

I was wondering the same thing? 

[asmita6658]

Hi @Kittysroom637 @Danicajks2373

Welcome to the HP Support Community. 

HP Instant Ink is a convenient subscription service designed to provide users with ink replacement before they run out. Here’s how the service operates:

1. Enrollment: You start by enrolling your printer in the HP Instant Ink program. During this process, you'll select a monthly plan based on the number of pages you typically print. This can be done on the HP Instant Ink website.

2. Printing: Once enrolled, your printer automatically communicates with HP to track your ink usage and the number of pages printed.

3. Ink Supply: HP Instant Ink cartridges are shipped to your door before you need them, based on your usage and the selected plan.

4. Cost Savings: The service can save up to 50% on ink costs compared to buying standard ink cartridges. You are charged monthly based on your printing plan, rather than the volume of ink used.

5. Maintenance and Support: The service includes ink, shipping, and cartridge recycling. There are no annual fees, and you can change or cancel your plan online at any time.

6. Special Features: HP Instant Ink plans are flexible, with options to roll over pages that haven't been used during a billing cycle. Additionally, if you print more than your plan allows, you can purchase additional pages.

7. Printer Compatibility: Note that Instant Ink cartridges only work in enrolled printers. If you decide to cancel the service, you'll need to switch back to using traditional HP ink cartridges.

For further details and to enroll, visit HP Instant Ink.

Sources - Setup Guide
If you still have any concerns regarding Instant ink, please do reply to this message and we'll be happy to help you out! 

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