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‎09-19-2017 10:03 PM

HP Recommended
Product: Officejet Pro 8710 All-in-One

Why do I suddenly get "Save" instead of "Print" when I try to print off the internet?

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2017 11:07 PM

HP Recommended

The typical reason is that the "destination" is not set to your printer, but rather to "save to file" or something similar.  What browser are you using?  In Chrome I would right click, select Print, then click on Destination to select the printer.  If you are using Internet Explorer then right click, Print, check to make sure the proper printer is selected and that the "print to file" is NOT checked.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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2 REPLIES 2

‎09-19-2017 11:07 PM

HP Recommended

The typical reason is that the "destination" is not set to your printer, but rather to "save to file" or something similar.  What browser are you using?  In Chrome I would right click, select Print, then click on Destination to select the printer.  If you are using Internet Explorer then right click, Print, check to make sure the proper printer is selected and that the "print to file" is NOT checked.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
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‎09-20-2017 09:00 PM

HP Recommended

Thank you for helping me find how to get my printer to print stuff from online (It sudenly changed?!) by going to my google chrome settings and changing the printer options from 'save' back to 'print'.  It was so easy once I was informed it was there, on the google chrome settings, I had to go, not a fix on my printer.  Thank you so much.  I was very frustrated and misled.  I'm not sure who to thank, so thank you all for stepping up to help me.  Sincere gratitude.  Anna

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