Why does my HP Envy 6032e stay on a solid white light

[Cikko]

HP Envy 6032e stays on solid white light.  No lights on control panel and does not seem to finish booting.

[Raj_05]

Hi @Cikko,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Envy 6032e printer is stuck with a solid white light and does not finish booting, there are a few troubleshooting steps you can try.

Power Cycle:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes.
• Plug it back in and turn it on.

Check for Obstructions:

• Ensure there are no obstructions or paper jams in the printer.
• Open the printer cover and check for any foreign objects.

Reset the Printer:

• Locate the reset button on your printer. It's usually a small hole.
• Use a paperclip or a similar tool to press and hold the reset button for about 10 seconds.
• Release the reset button and check if the printer starts up normally.

Update Firmware:

• Check if there's a firmware update available for your printer on the HP website.
• If an update is available, follow the instructions to update the firmware.

Connectivity Issues:

• Ensure that the printer is connected to the correct network.
• Check the Wi-Fi or wired connection settings on the printer.

Factory Reset:

• As a last resort, you may consider performing a factory reset on the printer. Keep in mind that this will erase all settings.
• Refer to your printer's manual or the HP website for instructions on how to perform a factory reset.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support