Why does my iphone always say that my printer's ink is low when it's full?

[Kayzer52]

N/A

[MKazi · Accepted solution]

@Kayzer52

Welcome to HP Support Forums. 🙂
I came across your post and would like to assist. 

I understand that your iPhone displays that the ink levels on your HP Envy printer are low when the ink levels are actually good. 

Are you using any specific app to check the ink levels on your iPhone?

You may try using the HP Smart app. This is a free app that can help to check the ink levels on your iPhone: (Please click here to know more about using the HP Smart app).

On the HP Smart app home screen, tap your printer to view the following:

• Identify ink cartridges and order printer supplies: Tap Supported Cartridges to identify which ink cartridges work with your printer. Tap Buy Now to order ink cartridges.

  

• Access the HP Instant Ink dashboard: If you enrolled your printer in HP Instant Ink, tap Go to HP Instant Ink Page to open your HP Instant Ink dashboard.

  

• Access printer settings, information, tools, and reports: Tap your printer to access printer information and reports. Available printer settings, info, reports, and tools vary by printer.

  

  • View and update printer settings: Tap Printer Settings to view or modify printer settings, such as paper trays, quiet mode, auto off, and more. You can also use print quality tools, check for updates, and turn on Web Services.

  • Print printer reports: Tap Printer Reports to print the Printer Status Report, Network Configuration Page, Print Quality Diagnostic Report, and other reports, depending on your printer model.

  • Use printer tools: Tap Print Quality Tools to perform maintenance tasks such as cleaning the printhead or aligning the ink cartridges, depending on your printer model.

  • View printer information: Tap Printer Settings or Printer Information to view the printer status, printer name, serial number, and firmware version.

  • Access advanced tools: Tap Advanced Settings to set energy save mode, check the status of the network, and configure network settings, depending on your printer model.

I sincerely hope this information helps. Please feel free to let me know how it goes.

Cheers! 🙂

[Kayzer52]

Thank you for your input and assistance....got it all figured out...finally 😁

[MKazi]

@Kayzer52

You're most welcome. You have been fabulous to work with considering your superb technical skills and valuable patience. Kudos to you for that. 

Happy printing!