Why is my default printer always "offline"

[drshow]

I have an HP Laser Jet Pro printer.  Every time I turn the printer on, it is "off line".  I do not know how to stop this from happening.  Any suggestions will be greatly appreciated.

[Max3Aj]

Hi @drshow, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP Color LaserJet Pro MFP M283fdw is going offline whenever you turn it on. This can be caused by various network, power-saving, or driver-related issues. Try these troubleshooting steps:

Step 1: Set the Printer to "Use Printer Online"

Open Control Panel → Devices and Printers.

Right-click your HP printer and select See what's printing.

In the new window, click Printer at the top.

If Use Printer Offline is checked, click to uncheck it.

Step 2: Disable Power Saving on the Printer

On the printer control panel, go to Setup → Preferences.

Look for Energy Settings or Auto-Off.

Set it to "Off" or a longer duration" to prevent the printer from going offline.

Step 3: Set a Static IP Address (Recommended for Network Stability)

Find the printer's IP address:

Print a Network Configuration Page from the printer’s control panel.

Locate the IP address (e.g., 192.168.1.100).

Set the IP as static:

Open a web browser and type the printer's IP address into the address bar.

Click Network → IPv4 Settings.

Select Manual IP and enter the same IP address.

Click Apply.

Step 4: Reinstall the Printer with the HP Smart App

Remove the existing printer:

Go to Settings → Bluetooth & devices → Printers & scanners.

Select your printer and click Remove device.

Reinstall using HP Smart:

Download and install HP Smart from the Microsoft Store.

Open HP Smart and follow the on-screen instructions to add the printer.

Step 5: Disable SNMP for the Printer (Fixes Network Detection Issues)

Open Control Panel → Devices and Printers.

Right-click your HP printer and select Printer Properties.

Go to the Ports tab.

Click Configure Port.

Uncheck SNMP Status Enabled and click OK.

Step 6: Check Windows Services

Press Win + R, type services.msc, and press Enter.

Find Print Spooler, right-click it, and select Restart.

Set its Startup Type to Automatic if it isn’t already.
 

You may refer to this document - HP printer is offline or unavailable | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support