Why is our HP 8702 Jams on Loading Photo Paper

[okwylie-1]

Our HP 8702 printer has started jamming when loaded with photo paper.  Once in a while it prints ok but most often it jams.  I have tried the Virtual Agent to no avail.

[A_Gayathri]

Hi @okwylie-1 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Paper jams in printers can be caused by various issues, and it's important to troubleshoot systematically to identify and resolve the specific problem. Here are some steps you can follow to address the photo paper jam issue in your HP OfficeJet 8702 printer:

Check Paper Quality:

• Ensure that you are using the correct type and size of photo paper that is supported by the printer.
• Make sure the photo paper is not curled or damaged.

Paper Tray Adjustment:

• Adjust the paper guides in the input tray to match the width of the photo paper.
• Do not overload the paper tray. Make sure the stack of photo paper is within the recommended capacity.

Clean the Rollers:

• Paper jams can be caused by dirty or worn rollers. Clean the rollers with a lint-free cloth and distilled water.
• Turn off the printer and unplug it before cleaning.

Use the Correct Paper Type Settings:

• Check the printer settings on your computer and ensure that you have selected the correct paper type for the print job.

Update Printer Drivers:

• Make sure that you have the latest printer drivers installed on your computer. Visit the HP website to download and install the latest drivers for your printer model.

Printer Firmware Update:

• Check if there are any firmware updates available for your printer on the HP website. Updating the firmware can resolve known issues.

Inspect for Foreign Objects:

• Open the printer cover and inspect for any foreign objects (paper scraps, debris) that may be causing the jam.

Reset the Printer:

• Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on. This can sometimes resolve temporary issues.

I hope this helps. 

Take care and have a good day.-

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