Why my copies completely black?

[KG43]

Trying to make copies but the pages come out of the printer completely black.  Have tried unplugging and restart to no avail.

[asmita6658]

Hi @KG43

Welcome to the HP Support Community. 

As I understand from your post, the printer is making black copies. I'd be happy to help. 

To better assist you - Are you able to print from your computer?

While you respond to that, let's try a printer reset -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

If the issue still persists, try updating the printer's firmware. Refer to this document for steps -  HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[KG43]

HP Deskjet 3050

Asmita:  I have tried the steps you outlined on 10/16/19, and thank you for your kind help.

The pages are no longer coming out black, but also are not copying at all.  Each time I try to make a copy, it appears to be starting to print a copy, but then ERROR CODE 0X0005FB86 appears in my screen.  I don't know what this error code means!

I am not attempting to print from my computer, just trying to make some copies. Can you help?

[sandytechy20]

@KG43

Remove the ink cartridges, and reset the printer

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

Refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[KG43]

Sandy, Thanks for trying to help. I went thru the procedure you described, several times, and also the 2 procedures outlined on the linked HP document; but still not printing/copying, and I keep getting the same Error Code.  I'm ready to give up...guess I need to just buy a new printer!  Once again...Thanks!

[sandytechy20]

@KG43

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.